BRAKE SERVICE

High-quality Repairs from Sal’s Complete Auto Service

Brake Service Details

If your brakes aren’t working right, you run the risk of an accident. This is the problem that Sal’s Complete Auto Service is here to solve. We offer FREE BRAKE INSPECTIONS.

 

We asked Sal a few questions about brake service

at Sal’s Complete Auto Service.

Here’s what he said.

WHO IS AT RISK?
Anybody in a car is at risk, and anybody on the road could be at risk, just depending on what kind of brake problems you’re having with your vehicle. So with every oil change, you should have a brake inspection, just to see the health of the brakes and determine whether you need them, to get it done early to prevent anything tragically happening.
WHAT TIME FRAME IS IT FOR A PERSON TO GET A BRAKE JOB DONE?
It varies. It varies on the driver. It varies on the conditions the driver drives in. It varies on the miles of the vehicle. But on average, a brake job is about 30,000 miles.
WHAT DO YOU PRIDE YOURSELVES ON, REGARDING BRAKE JOBS?
Well, we pride ourselves on doing brake jobs different than most people. One of the things that most people have a problem with is after you spend a few hundred dollars on brakes, you leave the shop, and then you end up with squeaky brakes. Well, there are a lot of things you can do to prevent squeaky brakes, such as washing rotors down with soapy water, lubricating caliper slides properly, lubricating the back of the brake pads. Also test-driving the car in the way that you’re breaking the brakes in properly, so when you turn it over to the customer, they have healthy brakes.
WHAT KIND OF STANDARDS DO YOU SET, REGARDING TRANSPARENCY AND CUSTOMER SERVICE?
Yeah, so we’re working on two ways of transparency. One is if a customer is there, we can visually show the customer. The other way is that we’ll snap pictures and send pictures to the customer with their estimate and explain how brakes should work and how your brakes are functioning at the time.
AND IS THIS PART OF A COURTESY INSPECTION, OR IS THIS SOMETHING YOU'RE WAITING FOR PEOPLE TO COME IN THE DOOR WITH? OR IS IT A MAINTENANCE ITEM? TELL ME ABOUT THOSE COURTESY INSPECTIONS.

Well, all three. If a vehicle comes for an oil change, they get a free courtesy inspection with the oil change. The brakes are visually looked at. If there’s an indication they’ll need brakes, then you go to further do measuring of the brakes to make sure the brakes look—what kind of condition, so you can inform the owner of the vehicle the condition of the brakes. If it’s a maintenance inspection, you’re still inspecting the brakes and still informing the customer if there’s any need. You can give them the measurements and all the details of the condition that their brakes are in and what the condition is of where they should be.

TELL ME MORE ABOUT MAINTENANCE AND EVEN THINKING ABOUT WHAT A SCHEDULE WOULD BE, HOW YOU'D CONTACT CUSTOMERS TO REMIND THEM.
Well, typically, maintenance—vehicles have their own way of lighting up and allowing the driver know that their car is due for maintenance. So there’s no real reason other than to solicit the customer. And so we try to build that relationship with the customer, so when that maintenance light comes on, or any other light or any other issue comes on the vehicle, then they bring their vehicle in for maintenance to us.
WHAT TYPE OF NOISES COULD THEY EXPECT TO HEAR, AND HOW EARLY SHOULD THEY KNOW TO BRING THEIR CAR IN?
Well, there’s all kinds of noises. You have exhaust noises. You have suspension noises. You have brakes. So with brake noises, sometimes there’s just a low rub. Sometimes there’s a high-pitched squeak. Sometimes you’re putting your foot on the brake, and the car just doesn’t seem to be stopping, or your pedal is dropping a little further than you’re used to. Those are the conditions that you should bring the vehicle in immediately to have your brakes inspected.
DO YOU THINK THEY COULD FEEL A VIBRATION THROUGH THE STEERING WHEEL, AS WELL AS HEAR IT?
Yes, they can feel a vibration not only in the steering wheel, but they can feel a vibration in the vehicle, depending on where the problem is–whether it’s in the rear brakes, or whether it’s in the front brakes. Typically, front brakes is a steering wheel vibration. And if it’s a back brake issue–a warped rotor or a warped drum–you have a shake in the vehicle.
DO YOU TURN YOUR OWN ROTORS THERE? AND AT WHAT POINT WOULD YOU HAVE TO BUY NEW ROTORS?
We’re in a day and age where rotors aren’t turned anymore. They’re cheap enough to replace. They’re light enough to replace. And resurfacing rotors only creates more aggravation and time for the consumer, because going out with resurfaced rotors, you’re putting heat on the brakes, warping the old rotors, and you’re coming back an unhappy customer because you have a vibration in your brakes. So the price is of a very small difference, just replacing the rotors as opposed to paying to have them resurfaced.
DO YOU HAVE A PARTICULAR TECHNOLOGY OF BRAKE PAD THAT YOU PREFER AT SAL'S COMPLETE AUTO SERVICE?
Every car that comes in, we recommend to put on factory OEM (original equipment manufacturer) parts, which means that they’re made to the same exact standards as the factory. Unless a customer prefers to have upgraded brake pads, we always discourage. We want to put what belongs on that vehicle, and we find, doing that, that we have better customer satisfaction.

How do you know if your vehicle needs brake service?

Every time you come in to Sal’s Complete Auto Service, we’ll check your brakes. We do this to make sure your vehicle is safe, keeping you on the road. Our courtesy inspection by our ASE-certified technicians will cover your brake pads, rotors, and brake fluid—making sure your brakes are working perfectly.

Here are some things to pay attention to, which might indicate you have a brake problem. If you notice any of these, bring your car in to Sal’s for an exam.

Your brake light coming on

 

Strange brake noises (squealing or screeching)

 

A burning smell when you use your brakes

 

Strange vibration in your steering wheel

 

You need to press your brake harder than you usually do

 

Wobbling or vibration while you are braking

 

More Services

Sal’s Complete Auto Service can take care of everything your car needs. Click below to find out more.

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Get a detailed, honest diagnosis of your car’s health.

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Using the same diagnostic equipment as the auto manufacturers, we can figure out exactly what is wrong with your car.

Complete Engine Service

Let Sal’s help you avoid one of the most expensive repairs to your car: replacing your engine.

Happy Customers

“Sal’s by far exceeded my expectations for service. Sal and all his staff are extremely nice and make it feel like family when you are at his business. Sal is a very giving business owner who reminds me of all the good left in the world. I will continue to service my vehicle as well as recommend Sal’s to anyone I know.

Staff was also very knowledgeable about my vehicle and helped me learn a few things too!”

Emma D.

 

“Sal’s is the best auto repair shop I have ever used. They charged me for half an hour of work when they had spent hours to diagnose and track down parts. They also went out of their way to find the best parts for the price that they could. All the staff are extremely friendly and helpful, and always have a smile on their faces. I will definitely be going to Sal’s for any other automotive needs in the future.”

Jack C.

 

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